Delivering dedicated and high quality customer service
Our team keep the customer at the heart of everything they do, and understand that maximum customer satisfaction and Key Performance Indicators compliance comes from achieving maximum enforcement system availability.
We have a dedicated Service Desk made up of skilled personnel who are certified in ITIL at multiple levels. They provide comprehensive technical support and monitoring for enforcement solutions from 7am – 7pm, Monday to Friday exc. bank holidays. They ensure that incidents are flagged swiftly and, in most cases, are resolved before they affect the enforcement service.
Benefits
- Maximum uptime
- Single point of contact
- Ensures excellent product knowledge
- Access to service 24/7/365 through our Service Management tool
