Transport

Service Delivery

Our Client Services Team are highly skilled, security-cleared and support all elements of our enforcement solutions.

Delivering dedicated and high quality customer service

Our team keep the customer at the heart of everything they do, and understand that maximum customer satisfaction and Key Performance Indicators compliance comes from achieving maximum enforcement system availability.

We have a dedicated Service Desk made up of skilled personnel who are certified in ITIL at multiple levels. They provide comprehensive technical support and monitoring for enforcement solutions from 7am – 7pm, Monday to Friday exc. bank holidays. They ensure that incidents are flagged swiftly and, in most cases, are resolved before they affect the enforcement service.

Benefits

  • Maximum uptime
  • Single point of contact
  • Ensures excellent product knowledge
  • Access to service 24/7/365 through our Service Management tool
Delivering dedicated and high quality customer service

Enforcement Solutions Support

The SEA Service Delivery Team are skilled, security-cleared staff that support all elements of enforcement solutions at a variety of site types and environments.

The SEA Support Engineers are a multidisciplinary team using years of experience and knowledge to maintain systems and diagnose reported issues. This includes developing bespoke software or databases to run additional services or resolve incidents across a range of products.

Support Engineers are experienced in:

  • Hardware Assembly & Testing
  • Fault finding/Incident Resolution
  • Preventative Maintenance
  • Software Installation & Maintenance
Enforcement Solutions Support